Refund Policy

At Ijodly, we want you to be completely satisfied with your purchase. This Refund Policy explains our policies and procedures for refunds and cancellations.

We offer different refund terms depending on the type of service or product purchased. Please read this policy carefully to understand your rights.

For monthly and annual subscription plans:

• Free Trial: You can cancel during the free trial period without any charge
• First 14 Days: Full refund available if you cancel within 14 days of your initial purchase
• After 14 Days: No refund for the current billing period, but you can cancel to prevent future charges
• Pro-rated Refunds: Not available for partial subscription periods

Refunds are processed to the original payment method within 5-10 business days after approval.

For templates, design assets, and other one-time purchases:

• Digital Products: Refundable within 7 days if the product has a technical defect
• Templates: Refundable within 7 days if the template does not match the description
• Custom Orders: Refundable before work begins; 50% refund if work is in progress
• Downloaded Content: Not refundable once downloaded, except in case of technical issues

To request a refund, you must provide proof of the issue (screenshots, error messages, etc.).

In some cases, we may offer service credits instead of refunds:

• Service Outages: Credits for extended downtime beyond our SLA guarantees
• Technical Issues: Credits when we cannot resolve technical problems affecting your use
• Goodwill: Discretionary credits for service quality issues
• Promotional Credits: Cannot be refunded for cash

Service credits are applied to your account and can be used for future purchases or subscription payments.

The following items and services are non-refundable:

• Promotional or discounted subscriptions purchased at special rates
• Gift cards and promotional codes
• Services already rendered or content already accessed
• Third-party integrations and add-ons
• Professional services that have been completed
• Renewal charges after the initial 14-day period

To request a refund, follow these steps:

• Log in to your Ijodly account
• Go to Settings > Billing > Request Refund
• Select the purchase you want to refund
• Provide a reason for the refund request
• Include any relevant documentation (screenshots, error logs, etc.)
• Submit your request

You can also contact our support team at ijodly@protonmail.com with your refund request. Include your account email, order ID, and reason for the refund.

Refund requests are typically processed within 3-5 business days. You will receive an email notification when your request is approved or denied.

Once approved, refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Other Payment Methods: Up to 14 business days

Please note that your bank or payment provider may require additional processing time.

Refund requests may be denied if:

• The request is made outside the eligible refund period
• The item or service is non-refundable according to this policy
• There is evidence of abuse or violation of our Terms of Service
• You have already received a refund for the same purchase
• The product or service functions as described and has no defects

If your refund request is denied, you will receive an explanation via email. You may appeal the decision by providing additional information.

You can cancel your subscription at any time:

• Immediate Effect: Cancellation takes effect at the end of the current billing period
• Access: You retain access to premium features until the end of the paid period
• Auto-Renewal: Cancelling stops automatic renewal and future charges
• Reactivation: You can reactivate your subscription at any time

To cancel, go to Settings > Billing > Cancel Subscription, or contact our support team.

If you dispute a charge with your bank or credit card company instead of contacting us directly:

• Your account may be suspended pending investigation
• We may charge a chargeback fee to cover processing costs
• Repeated chargebacks may result in account termination
• You may lose access to purchased content and account data

We strongly encourage you to contact us first to resolve any billing issues before initiating a chargeback.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

Material changes will be communicated via email to active subscribers. Your continued use of our services after changes constitutes acceptance of the new policy.

Previous versions of this policy are available upon request.

If you have questions about refunds or need assistance, please contact us:

Email: ijodly@protonmail.com

Live Chat: Available in your account dashboard

Support: 24/7 via email